adam @ 404

When I tell someone that I work at Amazon, some people will take the opportunity to give me some sort of feedback about their customer experience. I’m sure I’ll tire of the experience, but for now, I’ve totally been drinking the Kool-Aid and believe that we really are the most customer-centric company in the world. I mean, I can just pass the feedback along, right? Like when my Mom told me that she should be able to browse shoes by size… I passed it along. Easy enough.

Recently, A few people have told me that they can never find a way to contact customer service when they have problems with their order. Each time, I would usually squint a bit and say, “I’m pretty sure theres an easy way to call or email customer service.” I’ve never had to contact CS, and not being able to definitively answer the question bothered me (I’m on my second quart of Kool-Aid). So now I must find out…

Unless, I’m horribly mistaken, the steps to contact (or be contacted by) customer service is to go to your favorite Amazon website (mine’s www.amazon.com) with your favorite web browser, select/click on the ‘Help’ link on the menu at the top of the page, select/click a Help page link like ‘Shipping & Delivery’, then select the Contact Us By Email or By Phone buttons on the right-hand side menu and follow the directions on the subsequent page.

Now I’m assuming that once you follow through and submit your request, all will go well. But if you get the desire to email me telling me that it didn’t work… well, I just stopped drinking the Kool-Aid.

Is the west coast the best coast? Well, yes it is (in my warped and perverted mind). I lived one of the things I never imagined doing a couple weekends ago- surfing. Surfing USA, in fact. Greg, a coworker of mine picked up surfing out here about a year ago. When he asked me about directions to the pickup soccer game, I told him I’d tell him if he took me surfing with him sometime. He agreed and we went that weekend…

The drive out to the coast takes about two and a half hours, so its definitely a weekend trip. We drove to Grayland, but I could be wrong - I wasn’t driving. When we got to the town, I rented a wetsuit and a board and we headed down to the beach. The beach on the weekend is basically overrun by surfers. It’s washington so there aren’t as many people just catching some sun, because you can’t really swim without a wetsuit. When I first entered the water is was damn cold but I have to thank whoever invented the wetsuit, cos it warms up right quick.
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Last week Tuesday, rather than walk straight home, I kept walking straight down 5th Ave to gawk at buildings and the general downtown surroundings, and happened upon the Seattle Central Library. It is truly a spectacle. Designed by none other than world renowned architect Rem Koolhaas, it’s worth a visit if you’re in town. Ya.

I didn’t end up checking out any books or even get a library card. There were plenty of other people there staring and snapping photos.

Seattle/Library

About once a day I look across to the 6th floor of the building across the way and see that lady playing solitaire. I’m contemplating taking a photo of her everytime it happens as to document, then send it to her boss. I’m just that mean. rar!